Response From Tupperware Regarding BPA & Refunds

In a previous article about Tupperware using #7 plastics, I had questioned if the company would recall or refund money if a customer was concerned about their product being made from polycarbonate #7 plastic.  The issue being the widely controversial chemical Bisphenol A (BPA) that is a material used to produce polycarbonate plastic.  With so many other companies recalling massive amounts of products because of parents and consumers worried about the BPA controversy….I really was expecting a different answer than I received. My question to Tupperware was:

“Thank you for the information you sent back regarding my concern about what plastic types your products are made from. If I am the owner of a Tupperware item that is made from polycarbonate plastic #7 and am not comfortable using it are you allowing customers to return them to their rep for full reimbursement? I don’t know if you are aware, but most companies have recalled their plastic products made from #7 or offered full reimbursement if a customer was concerned.”

Just in case you don’t have much time to read their full statement back, the gist is “no” they aren’t offering a refund or recall on their products containing BPA because they believe the plastic is safe.  huh?  They believe that polycarbonate #7 plastic products containing the chemical BPA are safe? Not to mention these products are used for food and beverage storage?! All I can say is huh?!!!  I believe this will be a hard blow for Tupperware to recover from, even though we are talking about a small percentage of their overall product line, the Customer Service on this sensitive topic is just ummm….lacking.  Here is their statement:

Thank you for contacting us and we appreciate the opportunity to address your inquiry.

As a result of recent statements and actions by Health Canada, some consumers have asked whether we will be giving refunds for Tupperware products containing polycarbonate, or recalling such products. For background, the Government of Canada is currently conducting a risk assessment of Bisphenol A, [a material used in the production of polycarbonate], and on April 19 initiated a 60-day public comment period on whether to ban polycarbonate baby bottles which contain Bisphenol A.
No other plastic containers are affected by this proposed ban. For clarification, Tupperware does not produce baby bottles made of polycarbonate for sale in the U.S. or Canada.

Based on the approvals polycarbonate has received by many regulatory agencies across the globe, Tupperware continues to believe that the material is safe for use in our products. None of these government approvals have been withdrawn for products produced by Tupperware.

We are not offering any refunds and have not issued any product recalls with respect to our products containing polycarbonate. As you know, Tupperware® products are warranted against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product, and are warranted to be free of manufacturing defects. These circumstances would be the only ones under which Tupperware would honor a warranty claim.

At Tupperware Brands we’re firmly committed to the safety and well-being of our consultants and the many consumers of our products worldwide. We’ve posted a statement on www.tupperware.ca and www.tupperware.com which discuss our views on polycarbonate, as well as a Q&A which should help answer any questions you may have as to the safety of our products containing this material.

Again, based on the repeated governmental scrutiny that polycarbonate has undergone by various regulatory agencies, we continue to believe that the material is safe. We will continue to monitor this scientific debate, of course, and keep all of you posted if any new and important information comes to light.

Again, thank you for your interest in Tupperware.
Sincerely,
Tupperware Customer Care

Share
sig

, , , , , , , , , , , , , , , , , , ,

5 Responses to Response From Tupperware Regarding BPA & Refunds

  1. Heidi June 19, 2008 at 9:49 am #

    WOW! Thank you for sharing that information. I have a hard time supporting companies that offer poor customer concern or service. Very good to know… So many companies are now coming out with safer alternatives, I will be happy to support them.

  2. suzanne June 19, 2008 at 12:11 pm #

    I totally agree Heidi! I hope to do another article on non-plastic alternatives for food storage..bamboo plates for kids and all glass food storage for freezer and fridge.

  3. Bryan September 28, 2010 at 6:03 pm #

    How do you like that? I grew up eating out of Tupperware containers…and who ever knew the dangers? Do you mean to tell me they didn’t know that bisphenol’s weren’t dangerous back then? that they were estrogen-mimics? Of course they did. These companies don’t care about anything but the bottom line – the almighty dollar.

    I’m with Suzanne and Heidi, and I’ll support whatever company produces plastic’s from corn and are BPA free.

  4. Nancy March 23, 2013 at 8:20 am #

    I will no longer be purchasing ANY Tupperware products. I called their customer service and ask about this issue and was told they will not exchange or refund products with BPA in them. So disappointed in this company. I’ve spent LOTS of money on Tupperware.

  5. Vic September 12, 2013 at 3:56 pm #

    I tried to get a refund on a 3.5 L storage container, but received essentially the same response. No more Tupperware in this house after this experience. I am stunned that a company with a reputation and market recognition that Tupperware enjoys has taken this approach. Live and learn, I guess.

Leave a Reply

Powered by WordPress. Designed by WooThemes